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​​​📦 Shipment Pickup Procedures – Fort Bay, Saba

 

​Start your Wednesday morning with a visit to the Fort Bay, where picking up your cargo is a part of island life. As the sun rises over the Caribbean Sea, the harbor comes alive with gentle sea breezes and the rhythmic sounds of waves against the dock. The port staff greet you with smiles, making the process smooth and welcoming. Surrounded by dramatic cliffs and the vibrant blue waters, it's an enjoyable a scenic start to your day. Whether you’re a local or a visitor, collecting your cargo here feels less like a chore and more like a unique island moment to savor.

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• 🕗 Collection Hours: Shipments should be collected on Wednesdays between 8:00 AM and 11:00 AM

 

​✅ Follow these steps to collect your shipment:

1. Collect Your Documents:

   • Visit the Douane (customs) window to collect your Bill of Lading and merchant invoice. They will let you know if you need to see a broker.

   • All cargo must be cleared with Saba Douane (customs) before it can be released.

   • Saba C-Transport, N.V. is not a customs broker. All clearance procedures must be completed by the consignee or their appointed representative.

2. Shipping Payment:

   • Pay for your shipping at the agency office in the Harbour Office Building at Fort Bay when you receive your shipment.

   • Accepted payment methods: Debit card, VISA, MasterCard, and cash.

3. Collect Your Shipment:

   • Once all steps are complete, collect your shipment from the cargo loading bay.

4. Uncollected Shipments:

   • Shipments not collected by vessel departure will be transferred to the customs holding area and may be subject to a transfer fee.

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📦 Cargo Accountability

• All cargo must be accounted for, inspected, and collected prior to vessel departure on the day of arrival.

• Missing or damaged items must be reported directly to the Agent prior to departing cargo bay.

  • Provide signed vendor invoice marked with missing items.​

• Saba C-Transport, N.V. will notify applicable parties when items are reported missing.

  • If you discover items in your possession that do not belong to you, kindly infom us so we may contact the rightful owner.

  • Likewise, if you receive items you did not order, please notify us immediately.

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⛈️ Important Notice

• Fort Bay does not offer covered storage facilities or protection from weather. All cargo is handled in an open-air environment and may be exposed to sun, wind, rain, or sea spray.

  • Shippers and consignees are responsible for weatherproof packaging.

  • Saba C-Transport, N.V., Blues & Blues LTD, and Mutty’s Pride are not liable for environmental damage while cargo is in the cargo bay or in transit between vessel, cargo bay or customs.​

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​​​Shipping to Sint Eustatius

🕗 Saba C-Transport, N.V. accepts shipments at the Fort Bay to Sint Eustatius on Wednesdays from 8:00 am until 10:00 am. 

📄 Documentation Submission Requirement

• All shipments must be accompanied by complete and accurate documentation submitted to SCT agent. This includes:

  • Exportation Documents: Any required export permits, declarations, or regulatory forms applicable to the cargo’s origin or destination.

  • Consignee Information: Full consignee name, contact details, and destination must be clearly labeled on the cargo and reflected in the invoice.

  • Invoice Requirements: Two (2) copies of a commercial invoice stating the price of goods must be submitted. Packing slips alone are insufficient.

  • Submission Deadline: All required documentation must be submitted to the agent prior to cargo loading. Incomplete or late submissions may result in refusal, delay, or deferral to a future sailing.

  • By submitting cargo for shipment, all parties acknowledge and agree to these documentation requirements. Saba C-Transport, N.V. is not responsible for delays caused by missing or incomplete paperwork.

 

📦 Receiving Cargo

• All documentation must be submitted to the agent prior to loading cargo.

• All cargo must be properly packaged and labeled with shipper, consignee, and destination details. 

• All shipments to Sint Eustatius must be cleared by customs before they can be accepted by Saba C-Transport, N.V.

• The Mutty's Pride will travel directly to Sint Eustatius, inform the consignee to collect the shipment from Carlyle Shipping.

• ​All shipments are accepted pending space availability aboard the vessel. Acceptance and loading are subject to vessel capacity, documentation compliance, and operational constraints.

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Shipping to Saint Martin

🕗 Saba C-Transport, N.V. accepts shipments at the Fort Bay to Saint Martin on Wednesdays from 8:00 am until 10:00 am.

📄 Documentation Submission Requirement

• All shipments must be accompanied by complete and accurate documentation submitted to SCT agent. This includes:

  • Exportation Documents: Any required export permits, declarations, or regulatory forms applicable to the cargo’s origin or destination.

  • Consignee Information: Full consignee name, contact details, and destination must be clearly labeled on the cargo and reflected in the invoice.

  • Invoice Requirements: Two (2) copies of a commercial invoice stating the price of goods must be submitted. Packing slips alone are insufficient.

  • Submission Deadline: All required documentation must be submitted to the agent prior to cargo loading. Incomplete or late submissions may result in refusal, delay, or deferral to a future sailing.

  • By submitting cargo for shipment, all parties acknowledge and agree to these documentation requirements. Saba C-Transport, N.V. is not responsible for delays caused by missing or incomplete paperwork.

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📦 Receiving Cargo

• All documentation must be submitted to the agent prior to loading cargo.

• All items must be properly packaged and labeled with shipper, consignee, and destination details.

• All outbound cargo must be cleared by customs before they can be accepted by Saba C-Transport, N.V.

• Kindly confirm the schedule of the Mutty's Pride as the arrival date to Saint Martin is subject to change.

• All shipments are accepted pending space availability aboard the vessel. Acceptance and loading are subject to vessel capacity, documentation compliance, and operational constraints.

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🚗 Vehicle Import Procedures to Saint Martin

Effective as of October 18, 2021

• Kindly note that all vehicles being shipped to Saint-Martin must first be authorized by the French Government in order to circulate on the territory.

• Customers must fill out the import form and send it to the email stated below to obtain authorization. 

  • Email: servicedestitres@com-saint-martin.fr 

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Claims | Policies & Procedure

• Reporting Requirements:

  • All claims for missing or damaged cargo must be reported prior to departure from the cargo collection area. Failure to report at the time of pickup may result in denial of the claim.

  • Submission Deadline Formal claims must be submitted within 48 hours of cargo receipt. Claims received after this period will not be processed.

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• Acceptance & Inspection Limitations 

  • Upon delivery, our representatives sign for the entire truckload of shipments, not for individual packages. Some vendors ship wrapped pallets containing goods for multiple customers; due to time constraints, it is not possible to unwrap or verify the contents of these pallets. While we make reasonable efforts to visually inspect for external damage, our acceptance of the shipment does not constitute confirmation of the condition or presence of each individual item.

  • ​If a package exhibits noticeable damage at the time of unloading, we may inspect its contents to assess potential impact. However, due to volume and operational constraints, it is not feasible to conduct a full inspection of every package received.​

    • Recipient Responsibility: It is the recipient’s responsibility to inspect goods upon receipt and notify us immediately of any discrepancies or damage.

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• Limitation of Liability: We are not liable for any damage or loss discovered after the shipment has been removed from the pier, transported by third parties, or held by customs. Liability is limited to the value declared on the invoice submitted at the time of shipment.

• ​By accepting delivery, the recipient acknowledges and agrees to these terms.

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• Missing Cargo Protocol

  • If an item is believed to be missing:

    • It must be reported to the Agent before departing the cargo bay.

    • Provide signed vendor invoice marked with missing items. This can be sent via email or WhatsApp.

    • If an item is not located, Saba C-Transport, N.V. will notify the captain and agents to initiate a trace.

    • Cargo is not offloaded in Sint Eustatius the same day. Once cargo is offloaded, agents will attempt to locate missing shipments.

    • Located Missing cargo will be returned to Saba on the next available sailing date. This is generally the following week to St. Martin and will be forwarded to Saba on the next sailing date, which is generally the next week. This results in a 2 week return. 

‼️ Please note: The acceptance of a shipment does not guarantee the presence of every item listed, especially when cargo is consolidated or palletized by third parties. 

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Submitting a Claim

 

• Required Documentation to initiate a claim, the following must be :

1. Completed claim form (available upon request or link below)

2. Copy of the original invoice, signed by receiving agent.

3. Photographic evidence of damage or discrepancy.

4. Submit all of the above via email to info@sabaferry.com

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• Processing Timeline

  • Claims will be submitted to management within 5 business days of receipt.

  • Additional documentation may be requested.

  • Approved claims will be settled within 14 business days, subject to verification.

  • Approved claims are eliagible for refunds or a credit to your account. 

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🛑 Limitations of Liability | Blues & Blues, LTD., Saba C-Transport, N.V. or any of it’s agents are not liable for:

• Cargo exposed to weather due to lack of covered storage

• Damage caused by third-party handling or customs inspection

• Incomplete or inaccurate documentation provided by shipper or consignee

• Items removed from the pier, transported by third parties, or held by customs

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Policies and Procedures – as of October 1st , 2011

Last Updated: August 25, 2025

Version 2.1 – Supersedes all prior versions​

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